Delivery information
Delivery T&Cs
10% off orders of £200, please note the discount does not apply to mixed cases, sale items or event tickets.
Free next-day delivery Monday – Friday (excluding bank holidays), when ordered before 2pm, (Monday-Saturday for London postcodes, see map below) on orders over £75 or £7.50 for all orders under £75 (Please note we use a next-day service but cannot guarantee next day delivery).
We use Packfleet for all London-wide deliveries and Parcelforce for all nationwide deliveries. You will receive tracking information via your phone or email once the package has been collected from us.
Please note we can deliver to the UK Mainland only, excluding Scottish Highlands, Islands and Northern Ireland.
Our tote bags and prints are available for collection or delivery. Delivery is next day Monday – Friday and is £7.50 or you can come and collect from Peckham Cellars during our opening hours free of charge.
Delivery instructions:
At checkout there is a box to write delivery notes. Please let us know if there are any instructions we need for finding your address, if there is a safe place to leave your package or if there is a specific time or date you need to your delivery for.
Prints pre-order:
If you have pre-ordered one of our prints it will be dispatched for delivery or available to collect from Peckham Cellars on the last day of the calendar month.
Packaging:
For local delivery we use collapsible cardboard boxes. We encourage you to reuse these for transporting or storing wine. Alternatively you can drop them into Peckham Cellars and we will reuse them. They are fully recyclable.
For nationwide we use double walled cardboard boxes with inserts to secure and protect the bottles. The inserts are made of recycled material and are compostable and the boxes can be recycled or re-used.
Returns
It is possible that wine may arrive damaged due to courier mishandling or the wine may be tainted or corked, but this is a very rare occasion.
However, if the bottle is damaged you’ll need to inform us within 7 days of receiving your package and then send us a photo to hello@peckhamcellars.co.uk of the broken bottle and the packaging. We can then arrange a refund for the cost of the bottle and shipping for you.
If you believe the bottle of wine is corked, you’ll need to get in touch within one month of receiving your package. Then just give us a call or email us to discuss the issue and we can take any steps to replace or credit the item. Tel. 0207 207 0124 email: hello@peckhamcellars.co.uk
If your package has not arrived or there is an issue with your delivery please contact us so we can try and rectify this and ensure you receive your package. In the case of an item not being delivered or returned to us we will offer a full refund.
We make every effort to supply goods as shown on our website, however occasionally we do have to substitute products for an alternative of equal or greater value, where a valid substitute is available. In the event this needs to happen, we will always contact you first to discuss and if you are not happy we will refund the item.
Store pick up:
You can make an order of any size to be collected free of charge from Cellar Next Door, 73 Camberwell Church Street, SE5 8TR.
Orders can be collected during our opening hours:
Monday-Tuesday 12-6
Wednesday-Saturday 12-9
Please wait to receive your pick up notification before collecting
Please collect your wine promptly. Orders will be kept for up to six weeks, after this the wine will be returned to stock for re-sale.